Outlook Mobile is the official name for the native mail app in Windows Phone 7 and 8 series devices where all types of mail accounts are all stored and accessed from. Outlook Mobile has been an interesting area to explore from an email design/campaign point of view because of its different behaviours depending on key parameters. In this three part series, I document the foundations of the Windows Phone mail app and its different behaviours when used with different email account types on various Windows Phone OS versions.
I decided to purchase a single Office 365 Mailbox recently to see what exactly Office 365 (OWA) is doing to email in terms of the output after going through the pre-processor, after seeing some pretty weird results from inbox inspection test from Office 365. Turns out after looking into things, I’ve come to the conclusion that the Office 365 OWA app is worse than Outlook 2007 – 2013 for standards support. Find out about the quirks with this email client below.
So after my write up over on the Campaign Monitor forums about the problems with DPI scaling with HTML email on HiDPI devices i.e. my XPS 15 9530, a lot of development has been made in understanding why HTML emails are rendering poorly in Outlook with large scaling factors used. Once again, community forum member Michael Muscat provided a very detailed write up on the situation originally over on the Litmus Community forums covering some of the information I discovered, along with some new workarounds and one of the most critical fixes being for images, which we’ll get into shortly. Big thanks to him for this new information that’s come to light.
Being a Windows Phone user I felt compelled to share some recent discoveries regarding HTML email and Windows Phone. If your in the HTML email game you’ll probably know about great sites like Campaign Monitor, Litmus, Email on Acid etc. that provide resources and documentation on how to create cross compliant email templates and how to target mobile devices. One area I have noticed that is lacking information, is Windows Phone and specific information on its support for CSS3 and Media Queries. In fact, some of the information out there is no longer accurate, thanks to a few recent new discoveries.
Don’t worry your not the only one. Its a known problem that only Microsoft has recently officially acknowledged via their Knowledge Base. Unfortunately at this time of writing Internet Explorer 11 doesn’t play nice with CRM 2011. You will find that you just get a 404 error after logging into your CRM system. No one knows if Microsoft is planning to fix this, I REALLY hope they do, as yet again THEIR own browser is breaking THEIR own products (remember the whole Outlook Web Access thing as well). Well fortunately there are a couple of workarounds to this problem, so if you happen to live on the bleeding edge, fear not!